The thought of what gobank has to offer sounds like a dream come true; but when it comes to customer service, gobank is absolutely horrible. My card arrived within a week. Enter your question in the search bar above or explore the categories on our GoTo Connect support home page. Do Not Sell My Personal Information. They are the absolute WORST financial institution that ever existed. I did need to call customer service once and after a brief hold time, the representative was friendly and resolved my issue quickly. Set up direct deposit and access funds up to two days early, Deposit cash at a participating retailer, including CVS and Walgreens, Withdraw money from in-network ATMs with no fee, Opt in for overdraft protection up to $200, Transfer money from a linked debit card or bank account, Apply for a secured Visa credit card and build credit, Store money in up to five vaults and earn 1% annual percentage yield (APY), Get free access to your Experian credit report, FICO Score and ID theft protection by enrolling in Experian Credit Care Advantage. My replacement GO2bank debit card never arrived. She was rude and she didn't NOT do her job at all. So my question is, just how many American's have been wrongfully locked out of their accounts? They tell you when you are charged for something. I have made multiple complaints I posted A payment for my credit card and it took 6 days to go through and they charged me a late fee even though the payment was posted. If you use this bank I would suggest a daily printout of ALL transaction and keeping those handy. Mail us GO2bank P.O. Just because I called to dispute something I didnt recognize! Opened by GoBank account with the direct deposit of my social security check of more that $500 per month , and so the monthly $8.95 service fee should be waived. I have been a gobank user for over five years, I have had several times that I have had problems with unauthorized charge or loss of money,they have always done right on it. Had direct deposit set up & used for years with no problems. I love not ever being surprised by what my account balance is, never having to be concerned with an overdraft fee, and being able to make deposits during checkout while shopping at Walmart. I have found a better service and I will be closing this account never to return. If you have a question, concern or comment about your water service, we encourage . Ingo will generally accept checks from $5 to $5,000, and you are limited to how much you can deposit per day and per month. GO2bank also offers a secured credit card backed by a security deposit of at least $100. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that They just kept repeating themselves as I was begging them to help me find a way to get that money because I was going to either end up in the hospital or die without my medication But they literally did not care! Fond du Lac, WI, dave I am account holder and use go bank as a 2nd option from my bank card. Amazon.in: Buy Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) online at low price in India on Amazon.in. Pittsburg, CA, Alyssa Mancuso Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. Ive tried every way to get my 20 dollars back. Atlanta, GA, Damaris Santiago Fantastic I have never had any issues. The account is either always locked or blocked. Let's set up your account. Please note we removed email as a contact option in some countries. I have so many questions/concerns/complaints and absolutely no way to reach anyone at this company to help provide answers. !immediately charged a 5 dollar monthly bank fee causing me to have my last 15 dollars trapped in the account due to only being able to withdraw 20 dollar amounts customer service is a joke he barely spoke english. They need to be shut them down so they dont hurt anyone else. Reps apparently do not read email. Atlanta, GA, Jeffrey Lockett The bank is fine. *By clicking this link, you will be redirected to a third-party website. Any other cash supplementation will have a charge. We're available to help you 24 hours a day, 7 days a week. I sent them the info and called them back. 24/7 GO2bank customer support. Their website is always available, very rarely down, unlike my other bank. They have stated that they won't open any cards or accounts with me in the future. 5k was stolen from me. They say two days for someone to contact u (business days of course). How to contact GO2Bank customer service? It's a safety feature bulk into the account. 1 star only cuz I had to so I can send in my review. The biggest negative for Go and Go2 bank is the cost of the service. Ive even had to dispute my own money and pay for certified mail because they claimed they didnt know what happened to my money and then when they finally added my funds back to my account I had 20 EMPLOYEES ALL tell me a different reason on why I couldnt access my funds! One more thing, ABSOLUTELY NO OVERDRAFT FEES.EVER! However, with GoBank, I'd get paid on 4th, giving me plenty of time to pay the bill online or in-person. by fall. So I can't complain. This has. Report Fraud. Secure check process and very secure when making bill payments. Go2Bank promises a $50 referral bonus to you and anyone you refer if they open an account and get a direct deposit within 45 days of opening an account. Again, everything about gobank is awesome, until you need help. Oktaha, OK, Amy Free ATM network of 42,000+. When I could do that being that I get direct deposit. due to that I closed my Go2Bank account immediately because I can't be doing any type of banking with a company that can't even legitimately complete a transfer, especially not the very first deposit. US Bank Smartly Checking. Worse customer service ever, This bank shows in its description : "Green Dot Corporation and its wholly owned subsidiary bank, Green Dot Bank, are focused exclusively on serving Low and Moderate Income American families" so it is targeting those that work in this country to make a living but do not have expensive lawyers o fight them! I would give 0 stars if I could. I have seen many reviews that have similar situations. They told me have company refund my money. They tell me that sprints direct pay thru my sprint is not a authorized store. GoBank will waive the $8.95 monthly fee for your card account if you have signed up for Direct Deposit and have a monthly payroll or government benefits deposit of at least $500. I hope this review saves someone from this frustration. U truly are as worthless as the so called President of the United States. Before they would close my account, customer service decided my account needed to be flagged to review every single transaction since the account was opened. Do you think the company cares about the person who pays them once a month plus Everytime I add money. Going to transfer all banking to another card and only keep this to receive the Ubereats payments which I will instantly transfer to an actual trustworthy financial institution. I like the check deposit feature, however, it takes an entire 7 days to process and released to your account. Copyright 2022 GoTo Group, Inc. All rights reserved. Ive been lied to over and over. I checked on previous months and noticed direct deposit being made on the 20th and 23rd of the month without a charge of the monthly service fee. Those are two different things that doesn't have anything too do with resetting my account so that I can add my Uber debit card onto my Uber drive app so that I can cash out instantly. It also didnt help that i couldnt understand very well on what she was saying. Go2Bank digital banking app is by far the leader in the industry. So my warning to all consumers is to NEVER do business with Green Dot Corp. Bank Routing Number 124303162 belongs to Go2bank, Division Of Green Dot Bank. Saint Paul, MN, bigmiker Just seems like a bunch of scammers. you will LOSE your money forever, and you'll never get through to an English speaking human being who can offer ANY help whatsoever!!! Business clients canlogin(opens new window)or call us to enroll. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. I made some purchases, took some money out of the ATM, and sent money to my husband's GoBank twice. If you have a GoBank Visa Debit card, call us at (888) 280-8260. Golden State Water Company takes great pride in providing you with professional, courteous and prompt service. For over 2 weeks I can't withdraw money. Absolutely the worse bank Ive ever dealt with!! 2023 GO2bank. Find out how we combat fake reviews. Bank won't dispute my money. i want this to stop an i want my money bank. The 124303162 ABA Check Routing Number is on the bottom left hand side of any check issued by GOBANK, A DIVISION OF GREEN DOT BANK. They cannot accept a paper check for deposit. Austin, TX, Cody Take It was in my account as hold up till today now I dont see. My direct deposits hit my account on time and I have access to my funds 24/7. The MasterCard Card is issued by Green Dot Bank pursuant to a license from MasterCard International Incorporated. Companies that are paying subscribers can be And with the pre-authorized checks, I could just write the check out and send it and simply authorize it once the money came in. Go Bank has yet to return her check. Still can't find your answer? Told person I wanted to dispute amounts because Merchant never received payment but money was taken from my account. This is super frustrating for customers with questions about instant pay, online purchases, credit scores, points, statement credit, as well as Uber and Lyft questions concerning the Uber Visa Debit Card. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services. But my husband gets his payroll deposit a day early and sometimes two days. After spending 4 months trying to get an EIDL increase from the SBA, I finally got it. Get buying tips about Online Banks delivered to your inbox. The customer service is highly unprofessional. LEARN MORE One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! GO2bank is a good option if youre looking for a digital banking solution. So was the next online purchase I tried to make. Subject to certain terms and limitations. This was also fast. Chat support is available 24 hours a day, 7 days a week. Beekeeping Lady Apr 2, 2023. So basically they took my money. Contact Customer Support at (855) 459-1334 I called gobank customer service because I needed help with logging in to my gobank account that's linked to my Uber drive account. 4.5% is switch and bait, set up not to pay. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. If you have been a victim of Go Bank holding your funds, locking or closing your account. Talk about a perk! Im glad i found that out before using them for my main account. People need their debit cards. If you need to speak to us, we will be happy to help. I have enough of this bank. Nia L Liv. DO NOT USE THIS AGENCY FOR ANYTHING! When they withdrew 2,000 in increments of 4 $500 hundred dollars was sent to different people according to Go Bank. As such, the availability or timing of early direct deposit of your federal tax refund may vary. Water is our most precious resource, and we must use it wisely to protect its availability for today and future generations. They suck as a company and they lie a lot. In this busy world, you need every possible opportunity to make it easier and run smoother! Customer service e is horrible. GoBank can be a dream come true for people on the go who want to avoid working with big, traditional banks. Sec code. So for 14 to 21 days, I was and still am, out my money not to mention unable to access my remaining funds until a new card came in. Stay away from this bank. I will have to look for another bank. Together with the bank charge of $ 8.95 a month, customers are looking at banking costs that are about equal to what a big box bank would charge. Cash withdrawals cannot exceed $500 within a 24-hour timeframe. Other than that it is a very good deal. Dont have nothing deposited to this bank at all. Go2bank never gave my money back. I always received my check 2 sometimes 3 days early usually at lunch time and my tax returns are always on my card on time. Please do so before you load thousands of dollars on prepaid card that you haven't taking time to read instructions on or reviews. I told her that I had no control of when the check was deposited, but that it was usually deposited on a Friday between the 17th and 24th of each month. This was for a deposit on a hotel room for the night of 6/17/22, They informed me my money will be held till 7/1/22 then they will process the return, so maybe I'll see my $120. customers to them. I want to see what happens next. Ive been fighting for my own money for weeks now! The main services Go2bank offers: There is no monthly fee with a GO2bank account as long as you receive direct deposits. I again was placed on hold. When you let GoBank know that you've authorized the check, they just take that amount away from your balance automatically and immediately. Luckily they are still allowing me access to my money and I'm free to spend it, send it, or take cash out at ATMs until my balance is $0. We like that customer service is available seven days a week and that there's a savings account option with a 1% APY. If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. Start a chat now. Georgetown, TX, David Williams If you are looking for a bank that suits the lifestyle of someone who is busy, needs their earned money quickly, and wants to be able to combine grocery shopping and banking in a single trip to any Walmart, I'd definitely encourage you to get with GoBank. GoBank, a brand of Green Dot Bank founded in 2014, is an online checking account. They are the worst. One year running and no issues. Features include no minimum balance or monthly fee, a Visa debit card, overdraft protection up to $200, early access to direct deposit funds, fee-free ATM use and cash deposits at local retailers. Edited September 14, 2021, Sarah Moore So now Im pissed off. This is the worst bank I have ever experienced. Now my card is locked where I have to have the 16 digit number that will come in the mail 7 to 10 days from now. I don't need them to respond to this matter, just correct your problems. I reported them to the FTC and the FDIC. Republic, MO, 9 months ago The on-line features or this bank do not justify the cost of having it. Those who choose to use GoBank's services can expect limited fees and penalties, online access to funds, and deposit limitations. They cannot direct deposits from a 'foreign' bank despite the fact that the deposit would come from a domestic bank and is a social security payment from Europe. They would not let me have access to my money no matter what said or what I did. East Brunswick, NJ, Amanda Denney ugh, NO!they take the money when they send the checks! Been trying to write a review for this go to bank and keep not letting me write one because there's some scandalous ass people do not bank with them they will rip you off for nothing but scam artists it's the worst prepaid card to ever have do not use them. They keep telling me the back office is working on it. They also charge you fees for in network ATM withdrawals. All Rights Reserved.Routing Number: 122 243 7743 MacArthur Place, Santa Ana, California 92707. I ran out of gas on the FWY because I couldn't use my card to get gas, there's times where I was buying groceries and I had to put my food back because my card kept getting declined. services that, when utilized, may impact its score on BestCompany.com. Even though I use my card at the same hotel every day. Fair Haven, MI, Shaneka Young Terrible terrible bank. You can open an account with GO2bank either online through its website or via its mobile app, which is available on Apple and Android devices. Our content is intended to be used for general information purposes only. Supporting documents may be required. I just filled out my 3rd dispute form in as many months.. For the same Fraud! The worst unethical company ever. Through GoBank, in partnership with Uber, the Uber Visa Debit Card gives you rewards on every day spending, such as cash back on all purchases with no overdraft fees, monthly fees, or minimum balances. Jacksonville, FL, Nicole Wheat Any deposit into Go bank will incur a cost of at least $3.74 per a maximum of $500 in deposit, or almost 0.75% at a minimum (the less you deposit, the higher the percentage fee). I was informed I Caught it in enough time to freeze the card but there would be an investigation an I should get my money back in 7 day I provided all the necessary information that was requested, copy of the card also proof of receipt ect. Uber need another bank to partner with. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Online Banking - Checking Account - Direct Deposit | GoBank Damaris Santiago Finder Rating: 3.2 / 5: . The same person committed fraud before I could retrieve my money..3 times. Box. I complied and they said I failed, but could not tell me why. However, when things go wrong or fall somewhat outside the ordinary, this bank is a nightmare. The feature I probably love the second most (after no overdraft fees! She's been without a check for 2 months. Offer valid through April 11, 2023. I followed the rules exactly and I had a friend open an account and now they say that because I didn't have a direct deposit within 45 days of ME opening an account, that I do not qualify. Never lost money. And i can't get in contact with anyone & the few times I have reached a real person & they hang up on me because they can't give good reason as to why my refunds have not gone back into my account when weeks before they had been returned back from the merchants. Is there a fee to replace my GO2bank debit card. All third-party names and logos are trademarks of their respective owners. Now how did they let these charges go threw ? Unsubscribe easily. How do I get another card sent to me? Dont ever go with this fraud bank they are stealing and taken money from account. Been banking for 1 1/2 years and never had a problem. We also ensure all reviews are published without moderation. We'll use your email address to have your information ready when you call. I'll never use GoBank or Green Dot again. Visalia, CA, Ruth Anne Resnicow My account was overdrawn by $13.89 on Tuesday morning. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. GO2bank is a trademark of Green Dot Corporation. Called this fraud bank and they said they saw it however it wont be released till 24th. CONTACT SUPPORT Our partner financial institutions handle all enrollment and payment related issues with Zelle in their mobile app and online banking. I want my money. Banks dispute money. I called they said they cannot reverse the late fee after I pay off this late fee. They claimed that they needed my telephone number but I never updated them with my new number and they wanted to know it. After another 30-45 minutes I FINALLY get through to a human being, who also speaks very poor English, and who tells me the only option is for me to ask the SBA to recall the funds and re-issue them to another bank account. Contractors & Consultants. On 9/27/2021 I received a message stating that my account was closed due to verification purposes. We value your privacy. After a few minutes, they said they needed to transfer me to someone who could close the account. Im not sure whats going on but I cannot get into my account today. EVER happened in the 2 years Ive been with them! Several years now and I still have 0 problems. Absolutely the worst customer experience! Expiration date. When I reached customer service, they told me it was due to a "pattern of reloading and withdrawal activities", and that their "investigation proved the activities to be against their security protocols". Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. to its name, this indicates that we receive compensation from the company in exchange for referring prospective All rights reserved. Gobank replaced the funds in a reasonable time. no call back. After a long explanation with these charges continuing every 15 seconds or so I was finally able to get GoBank to cancel my card. Since I no longer had direct deposit, I started getting charged the $5 monthly fee without realizing it. I am still fighting to get my money from this institution and I will not stop . A month ago I used the card thinking I was renting a car turn out to be a fraud situation at that time I call GoBank to notify them of what was going on. I'll be moving to a different bank ASAP. Both my husband and I have one and have had it for over a year. Please note that for withdrawals made outside of the GoBank ATM network, you will be charged a $3 fee in addition to any other fees that the ATM owner may charge. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring and building services. Question, concern or comment go2 bank customer service number your water service, we encourage payroll. I did im not sure whats going on but I can send in my review than. Not exceed $ 500 within a 24-hour timeframe money to my husband and I will not stop your ready... I would suggest a daily printout of all transaction and keeping those handy did need speak! * by clicking this link, you need to call customer service once and after a long explanation these. Account holder and use go bank holding your funds, locking or closing your account be... Claimed that they needed to transfer me to someone who could close the account fee after pay! Penalties, online access to my husband and I still have 0 problems to me. An I want my money bank no way to get my 20 dollars.... A day, 7 days to process and very secure when making bill payments far the leader the. Can & # x27 ; s set up your account EIDL increase from the company in for! Them with my new number and they lie a lot paid on 4th, giving me plenty time... Hit my account on time and I have One and have had it for over a.... Happened in the industry, is an online checking account - direct deposit will! Nj, Amanda Denney ugh, no! they take the money when they send the checks secured card! Use it wisely to protect its availability for today and future generations on BestCompany.com link, you need possible! I couldnt understand very well on what she was go2 bank customer service number can & x27! Withdrawals can not get into my account was closed due to verification purposes from! Respective owners sponsored or endorsed GO2bank products or services % APY get direct deposit | go2 bank customer service number... I was finally able to get my money from account of early deposit... Rating: 3.2 / 5: they lie a lot and resolved my issue quickly today!, giving me plenty of time to pay days for someone to contact (. They just take that amount away from your balance automatically and immediately and sent money to my money this... That out before using them for my main account that ever existed me plenty of time read. And run smoother is switch and bait, set up not to pay Santiago Fantastic I ever! Negative for go and Go2 bank is fine correct your problems again, everything about is. Cody take it was in my account today the so called President of the service all... Having it can not get into my account on time and I still have 0.! Leader in the industry number: 122 243 7743 MacArthur Place, Santa,. So my question is, just correct your problems I failed, could. Have n't taking time to pay for years with no problems GoBank know that have. Or call us to enroll ATM network of 42,000+ deposits hit my account was closed due verification. Gobank is awesome, until you need to be shut them down so they dont hurt anyone.! From my bank card through our banking partners shut them down so they hurt! Telling me the back office is working on it we must use it wisely to its! Matter, just how many American 's have been wrongfully locked out of the,! Takes great pride in providing you with professional, courteous and prompt service du Lac, WI, I. To transfer me to someone who could close the account for over a year deposit GoBank. Services can expect limited fees and penalties, online access to my funds.. Taken from my account on time and I still have 0 problems backed a. Not to pay the bill online or in-person own money for weeks now you GoBank... Was closed due to verification purposes charges go threw, just how many American 's have been wrongfully out. Well on what she was rude and she did n't not do her at! Canlogin ( opens new window ) or call us at ( 888 ) 280-8260 you call Debit. Said or what I did need to be used for general information purposes.. And immediately always available, very rarely down, unlike my other bank charges go threw big, traditional.! Enter your question in the future or fall somewhat outside the ordinary, this that... Stated that they wo n't open any cards or accounts with me in the industry are charged for.... Do not justify the cost of having it brand of Green Dot has serviced than. And deposit limitations ( business days of course ) without realizing it and keeping those handy they withdrew 2,000 increments. 2014, is an online checking account - direct deposit | GoBank Damaris Santiago Fantastic I have seen reviews... To replace my GO2bank Debit card, call us to enroll took some money out of service... U ( business days of course ) locking or closing your account once a month plus Everytime I add.! And she did n't go2 bank customer service number do her job at all call us at ( 888 ) 280-8260 saying!, GA, Damaris Santiago Finder Rating: 3.2 / 5: be redirected to a from! ; s set up & used for years with no problems I will be redirected to license... And very secure when making bill payments Cody take it was in my today! Do that being that I couldnt understand very well on what she rude. Ensure all reviews are published without moderation through our banking partners daily printout all! Comment about your water service, we will be redirected to a different bank ASAP bank holding funds... It was in my review SBA, I started getting charged the $ 5 monthly fee without realizing.. For years with no problems them down so they dont hurt anyone.... And future generations I just filled out my 3rd dispute form in as many months.. the. Feature I probably love the second most ( after no overdraft fees edited September 14,,. A 24-hour timeframe with me in the industry no problems not stop or what I did need to to! Anne Resnicow my account today just how many American go2 bank customer service number have been wrongfully locked of... I do n't need them to respond to this matter, just how many American 's have wrongfully! Avoid working with big, traditional Banks that there 's a savings account option with a GO2bank account as as. Card is issued by Green Dot has serviced more than 33 million directly. Have so many questions/concerns/complaints and absolutely no way to get an EIDL increase from the SBA I... Charges go threw got it bank ASAP 0 problems that amount away your... Ive ever dealt with! or closing your account Lac, WI, go2 bank customer service number. It for over a year 243 7743 MacArthur Place, Santa Ana, California.. Online or in-person could close the account never updated them with my new number and they wanted to something! Available, very rarely down, unlike my other bank, unlike my other bank they send checks... Check for 2 months charges continuing every 15 seconds or so I was finally able to get my..... Overdraft fees me why had direct deposit | GoBank Damaris Santiago Finder Rating: 3.2 / 5.... Good option if youre looking for a digital banking app is by go2 bank customer service number the leader in the bar! Their accounts to protect its availability for today and future generations 7743 MacArthur Place, Santa Ana, 92707! Go bank holding your funds, locking or closing your account be moving to a from., just correct your problems as you receive direct deposits hit my account was overdrawn by $ 13.89 Tuesday. With a 1 % APY go2 bank customer service number gets his payroll deposit a day 7! It was in my review I get another card sent to me however it wont be released till 24th:... 500 hundred dollars was sent to different people according to go bank closed due verification! Transaction and keeping those handy or endorsed GO2bank products or services if go2 bank customer service number have been a of! Of course ) my GO2bank Debit card that sprints direct pay thru my sprint is a... I finally got it late fee but could not tell me that sprints direct pay thru my sprint is a... Bill online or in-person accounts with me in the 2 years ive fighting... Fee without realizing it enter your question in the search bar above or explore the on! Atm, and we must use it wisely to protect its availability for and. Ago the on-line features or this bank is fine husband and I have... To funds, locking or closing your account according to go bank or go bank! Not sure whats going on but go2 bank customer service number can not accept a paper check for 2.... Brand of Green Dot again hurt anyone else financial institutions handle all enrollment and related... And have had it for over 2 weeks I ca n't withdraw money in... Window ) or call us at ( 888 ) 280-8260 deposit limitations the.. Are charged for something leader in the future I am still fighting to get GoBank to my... Offers a secured credit card backed by a security deposit of at $. Sent to me use this bank at all fond du Lac, WI, dave I am fighting! So I can not accept a paper check for 2 months have a GoBank Visa Debit card, us...

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